Shipping Policy

Last updated: August 1, 2026

This Shipping & Delivery Policy explains how Meolka Art delivers orders from meolka.art. Most of our catalogue is digital PDF patterns; some listings may be physical goods.

1. Digital products — Instant download

Delivery method: Instant digital delivery (no postal shipping).

After your payment is confirmed:

pattern files become available in your account under Downloads;
you receive an order confirmation email with order details.

Downloads usually appear within a few minutes. If nothing appears after 30–60 minutes, check spam/junk folders, then contact us with your order number — we will help.

You can re-download purchased files from your account while they remain available. Please keep a personal backup of your PDFs.

What we do not ship for digital orders: printed patterns, yarn, hooks, or other materials — unless a listing clearly says otherwise.

2. Physical products — Standard tracked post

When a product is marked as physical, we ship to the shipping address entered at checkout.

Shipping method: Standard tracked postal / courier service. The carrier depends on origin and destination.

Processing: we aim to prepare and hand over parcels promptly after payment (typically within a few business days; busy seasons may take longer).
Transit: domestic and international transit times vary by destination and customs. Tracking updates after the carrier scans the parcel.
Fees: any shipping fee is shown at checkout or on the product page when charged. If shipping is free, that will be stated clearly.

You are responsible for a complete, accurate address and for any customs duties, VAT, or import fees charged in your country.

3. Tracking and “shipped” emails

When a physical order is marked as shipped, we send a confirmation email with the tracking number (when the carrier provides one). You can also find tracking in your account order details when available.

4. Delays and failed delivery

Carriers, weather, strikes, and customs can delay parcels outside our control. If tracking has not moved for an unusually long time, email us and we will help investigate.

If a parcel is returned because of an incorrect address or failed pickup, contact us before we attempt a reship — extra shipping costs may apply.

5. International orders

We welcome makers worldwide for digital downloads. Physical international shipping is available where listed; delivery times and customs rules depend on your country.

6. Contact

Questions about delivery: [email protected] · Contacts